(Last updated on 31st January, 2025)
Product Related
What is the product you are offering ?
The product is a pack of custom GIFs with images of your choice for each day of valentines week and valentines day
What all file formats for photographs are supported ?
Images can be provided in '.jpg, '.jpeg', or '.png' file format.
What is the format in which I will recieve the product ?
The product is supplied in the form of a short (upto 6 seconds) MP4 media file. You can save the file on your device and send it as GIF while sending on WhatApp.
Why can't I receive the file in GIF format ?
The auto-playing animations (popularly known as GIFs on WhatsApp platform) always originate as videos. The method we utilise makes our product usable as GIF on WhatsApp and as video elsewhere. This, in our opinion, gives maximum freedom to our valuable customers.
How many pictures can I add in 1 GIF ?
To customise a GIF you need to provide us with 1 photogrpah for every GIF. Less or more are not supported.
How many pictures can I add in 1 GIF ?
To customise a GIF you need to provide us with 1 photogrpah for every GIF. Less or more are not supported.
Is this a physical product ?
Our product is a digital GIF (or pack of GIFs) and nothing is provided in physical form.
Ordering Related
What is the ordering procedure ?
The ordering process :
- Customer Selects the template / pack.
- Custoomer provides and adjusts a photograph for each of the template.
- Customer Submist Order and makes payment. We then, prepare the product and send a message when its ready (normally 24 hours, but may take more).
- You download the product in your device and send it as GIF on WhatsApp or as Video elsewhere.
When will I receive my GIFs ?
Once you have successfully placed an order, we'll share a link with you by message/email when its ready (normally in 24 hours, but may take more). You can download using instructions in the message.
How can I cancel my order ?
The order can not be cancelled once you have placed an order. Kindly visit the Cancellation and Refunds section for more details.
I have placed the order. What will happen next ?
Thank you for ordering! We are preparing your custom GIFs and you will reeive a message/email from us soon (normally in 24 hours) with download link and instructions.
Payments Related
What are the payment modes available ?
The payment modes available are Debit Card, Credit Card & UPI.
Can I make partial payments ?
We do not support partial payments. Customers are required to make complete payment at the time of order placement.
What is the Cancellation policy.
The order can not be cancelled once you have placed an order. For more details, visit Cancellation & Refunds section.
What is the Refunds Policy ?
For products not deliverable by its use date, we provide 100% refund. We automatically process these refunds in 7-15 days. Another 4-5 days are taken by payment processing and banking channels.